Customer Service Advisor

Location: Gateshead

Salary: £25,000

Hours: Full Time

Contract type: Permanent

Closing date: 31.08.2022

Job details

Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail?

We are looking for a Customer Service Advisor to join our busy Gateshead Branch on a full time permanent basis.

The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they're all accurately, efficiently and processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.

In this role, along with managing the workload with the workshop you will also be required to support the parts department with ordering parts and sub-contact work when required. You will be costing the work and raise invoices from job card/repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge, administrative experience in a customer service environment.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary + plus bonus. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy contribution pension and up to 22days holiday (with the opportunity to buy more).